Schluter Kerdi 323 Sq. ft. Roll Waterproofing Membrane

For returns from US or Puerto Rico, it can take up to 14 calendar days from the day after you dropped off your return for it to reach our warehouse and be processed (this depends on your carrier and the country you’re returning from).

Returning from Canada or Mexico? Please note, this timeframe increases to 21 business days.

We’ll let you know once that’s done – you’ll receive an email with all the details about your refund. You can also set up push notifications in the store to keep an eye on updates about your refunds.

There are a couple of things that may affect the amount you’re due.

• If you used a promo code, check if your order still meets the conditions of the code without the items you’ve returned. See the above example of how your refund may be affected.
• If you paid for delivery, this would only be refunded for cancelled orders under the Distance Selling Regulations or if the item was faulty.
• For US, subject to any exclusions that may apply, we may have deducted and retained $4.99 from your order in accordance with our Fair Use Policy (see here for further details).

If you still think your refund is incorrect, or if all the above timeframes have passed and you still haven’t received your refund, please get in touch with us and provide your proof of postage – we’ll be happy to help.